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Return Procedure
Notify the return within 14 calendar days from receiving the package by completing the Online Return Form.

Please return the order via National Post to the following address:

for returns: S.C. StarShinerS SRL, 7 Campului Street, Palota Town, Bihor County, postal code 417516.
for returns from Germany/Austria: Roxana Muntean, Saphirweg 3, 84032 Altdorf, Germany

We will confirm the receipt of your return via email.

Transportation costs related to returns, as well as orders chosen in exchange from outside Romania, will be borne by the customer. Refunds will be made within 7 business days upon receipt, verification, and acceptance of the return, along with receiving correct bank details.

Money Refund
Money refunds will be processed within 7 working days from receiving, verifying, and accepting the return.
If you paid by bank card, the money will be refunded to the same bank card within 7 working days.
If you paid by bank transfer, we will refund the money via bank transfer. Please ensure to provide your complete bank account details in the return form for processing.
The 7 working days are calculated from the day following the return processing. If the payment was made by card, the money will be automatically refunded to the same account.
Return Conditions