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To StarShinerS you may return without any problem!

If the size you ordered does not fit, you can change it to another one (if in stock) or you may get your money back, you choose!

For returning it, the item must be accompanied by the original packaging when being delivered, by labels and accompanying documents. Underwear, swimsuits and pijamas are the only items that can not be exchanged / returned, for hygiene reasons. Any return that does not comply with Terms and Conditions of StarShinerS will be refused. The transportation cost for the returned items will be borne by the Purchaser.

StarShinerS Team checks exclusively the quality of each item, thus offering you guarantee that the ordered items on are in perfect condition. In the event of an exception, we take upon the obligation and replace your item with an identical one (model, size and color), also bearing the related transportation charges (round trip).

If you wish to return one or more products, please notify us within 3 days of the package receipt, by calling 0755 355 355.

You will get in touch with an Operator of StarShinerS Team, to whom you will tell which article you want to return and what item you want in exchange. You will automatically receive an email with the address where the package with the returned item must be sent and details of the return procedure.

Once your return is at us, the desire for order counter value reimbursement by Bank Transfer is notified (for this, we need your IBAN code until the 15th, respecively 31st of the month, as appropriate). The refund shall be made only for the value of the returned item. If you want a refund of money, it is necessary to contact us by phone in order to communicate this to us!

Warning: Refunds of money are made only on the 1st or 16th of the month, as appropriate.

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