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• The validity of the loyalty points related to an order is 6 months from the moment of order processing;
• These will be valid after 15 calendar days from the date of delivery of the order;
• In the case of orders with reimbursement payment, the points related to them will be displayed in the details of your account, but they will not be able to be used, being with "pending" status; they become active when the payment is validated;
• If you cancel an order in which you used loyalty points, they will be returned to your account;
• The loyalty points used to obtain a discount from the value of an order are considered consumed when you pay the invoice related to it;
• If you return an order, the points you will receive based on it will also be canceled;
• If you return items from an order, the points you will receive based on them will also be canceled;
• Loyalty points can only be granted to people who have created a valid customer account on the site, even if the products are picked up directly from StarShinerS stores;
• Loyalty points cannot be transferred from one customer account to another or converted into money. For more details on the StarShinerS loyalty program, contact us by email: info@starshiners.com