Questions and answers

Of course, the articles you’ve ordered on StarShinerS.com can be returned! Please, announce your return on the phone 004 755 355 355 and you get the return instructions.

Nowhere on the Internet. StarShinerS transmits the Giftcards or promotional codes by e-mail, in your package with a previous order and/or by SMS. These codes are personalised and may be used during the acquisition process, before completing the order, to get a discount.

Yes, we deliver in EU. Please consult our shipping page in order to find out the delivery cost and when will you receive the order

A registered order may be cancelled depending on the hour you have completed it. The orders completed before 17:00 will be packed and sent the same day. Your responsibility is to announce us as soon as possible. Send us an e-mail on info@starshiners.com or call us on 0040 755 355 355.

Yes! The clothing articles sold in StarShinerS online shop can be returned in 14 days from the moment of purchase. Please, access the page Return products and find out all the details regarding return .

You’ve found a product you want to buy? The first reluctance when it comes to buying online refers to size matching. Get rid of emotions! Use the Interactive Size Guide, accessible only on the product’s page. After you measure your dimensions and complete the required fields, the size guide stores your dimensions and shows you the right size for every product in our shop (with the text “we recommend you”). Keep calm if for some products we recommend S, and for some of them M, the size is correct and not an error! Buy with confidence, this tool was designed to make you feel satisfied!

Ghidul de marimi are in spate mai mult de 4 ani de testari si experimente. The Size Guide has a 4 years background of tests and experience. It’s unique by its complexity. If online you will find just a simple size guide, then our guide really guides you and suggests you the right size for every product you choose. You have a 98% success rate to succeed.

Yes! You can find us in Timisoara inside Shopping City, on Sagului Street, 100. In our showroom you have the chance to try a great part of Starshiners clothes but also of many other well-known brands in fashion. You are welcome to see our collection suitable for any occasion: casual, elegant, office, party, events!

Yes, every Friday at 13:00 o`clock you can view online on StarshinerS.com our new StarShinerS collection. This may be found in the menu by accessing the Latest Collection. .

How does it work? At 1:00 pm , the 100 clothing articles are displayed in the online store.

What do we recommend? As long as the articles can only be seen, use the button "Add to Favourites" and thus, all the articles you liked are saved in your account to Favourites and after the button "Add to cart" appears finding them will be easier for you. We wish you shopping with satisfaction!

The products on this website are marketed by means of the online pay service offered by PayU.

S.C.StarShinerS S.R.L and PayU guarantees the security of computer systems. Read "StarShinerS Privacy policy to find out more information.

  In case of “3-D Secure” system applied by PayU to pay with Visa or MasterCard, no information connected to your card is stocked or transferred on our servers or on PayU servers, these being introduced directly in Visa or MasterCard systems, depending on each situation.

In addition to that, if your card has been produced by a “3-D Secure” certified bank, the authorization of the transaction is only made after your approval in the system by introducing a secret code/ password known by you only, similar to the PIN code of the ATM transactions. Read “Verified by Visa” and “SecureCode” for complete details connected to “3-D Secure” system.