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29,
95
eur
99,
00
lei
7 790 Ft
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29,
95
eur
99,
00
lei
7 790 Ft
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info@starshiners.com
+4 0755 355 355
(RO)
+36 1 800 1933
(HU)
StarShinerS S.R.L.
Câmpului Street No 7
417516 Palota/Bihor, Romania
RO 23508416
J05/729/2008
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FAQ
Questions and answers
When will I receive my order?
In Romania, parcels are delivered within 24-48 hours (not including weekend) by the time we send them. However, on the product page we inform you when it is going to be delivered to you.
We will send a confirmation e-mail to you exactly when we send your order. More details and information about delivery in other countries than Romania:
Shipping Cost
How will I know when a size comes back on stock again?
Very simple. Â Â Â Â Â Â Â Â
1. You access the page of the product you want to buy.
       Â
2. Click on the i-con with the size that suits you or use the button “Your size is not on stock?” available in the area where sizes are shown. There appears a window and you introduce your e-mail address and then you click on "Tell me when it comes back".
       Â
3. Your request has been successfully registered!
       Â
4. We take your requests into account and we bring the missing articles back on stock. Use this function as often as possible. Welcome to shopping!
What is the delivery price?
In Romania, depending on the value of your order, you benefit of a cheaper delivery. More specific:
1. For a shopping cart with a value between
0 - 299 lei
a delivery cost of 15 lei is added.
2. a shopping cart with a value more than
299 lei
the delivery is
FREE!
In order to find out the delivery price for orders abroad you are invited to access the page
Shipping
.
How can I activate StarShinerS fidelity rank?
On StarShinerS.com, depending on your order value you get discounts!
If you create an account and access your account every time you make an order you will benefit of progressive reductions depending on your order value.
If during the last 30 days you have ordered products of 150 €, you get the
Bronze rank
and benefit of a 5% discount for your orders for the next 30 days.
If during the last 30 days you have ordered products of 300 €, you get the
Silver rank
and benefit of a 10% discount for your orders for the next 30 days.
If during the last 30 days you have ordered products of 500 €, you get the
Gold rank
and benefit of a 15% discount for your orders for the next 30 days.
Discounts depending of the quantity you order!
You benefit of a 5% discount for at least 5 articles on your cart. For at least 10 articles ordered you benefit of a 10% discount, for all the articles in your order!
Birthday discount
On your birthday we offer you a 15% discount for all your articles! You have 3 days beginning with your birth date to take advantage on this offer.
Important:
Discounts do not cumulate!
If the article I ordered does not suit me, can I return it?
Of course, the articles you’ve ordered on StarShinerS.com can be returned! Please, announce your return on the phone 004 755 355 355 and you get the
return instructions
.
Where do I find StarShinerS promotional codes?
Nowhere on the Internet. StarShinerS transmits the Giftcards or promotional codes by e-mail, in your package with a previous order and/or by SMS. These codes are personalised and may be used during the acquisition process, before completing the order, to get a
discount
.
Do you deliver abroad?
Yes, we deliver in EU. Please consult our
shipping page
in order to find out the delivery cost and when will you receive the order
Can I cancel a registered order?
A registered order may be cancelled depending on the hour you have completed it. The orders completed before 17:00 will be packed and sent the same day. Your responsibility is to announce us as soon as possible. Send us an e-mail on
info@starshiners.com
or call us on 0040 755 355 355.
Can I return any product?
Yes! The clothing articles sold in StarShinerS online shop can be returned in 14 days from the moment of purchase. Please, access the page Return products and find out all the details regarding
return
.
Why is the Size Guide useful for me?
You’ve found a product you want to buy? The first reluctance when it comes to buying online refers to size matching. Get rid of emotions! Use the Interactive Size Guide, accessible only on the product’s page. After you measure your dimensions and complete the required fields, the size guide stores your dimensions and shows you the right size for every product in our shop (with the text “we recommend you”). Keep calm if for some products we recommend S, and for some of them M, the size is correct and not an error! Buy with confidence, this tool was designed to make you feel satisfied!
Ghidul de marimi are in spate mai mult de 4 ani de testari si experimente. The Size Guide has a 4 years background of tests and experience. It’s unique by its complexity. If online you will find just a simple size guide, then our guide really guides you and suggests you the right size for every product you choose. You have a 98% success rate to succeed.
Do you have a showroom in Bucharest or in any other Romanian city?
Yes! You can find us in Timisoara inside Shopping City, on Sagului Street, 100. In our showroom you have the chance to try a great part of Starshiners clothes but also of many other well-known brands in fashion. You are welcome to see our collection suitable for any occasion: casual, elegant, office, party, events!
Friday is the day you launch a new StarShinerS collection?
Yes, every Friday at 13:00 o`clock you can view online on StarshinerS.com our new StarShinerS collection. This may be found in the menu by accessing the Latest Collection. .
How does it work? At 1:00 pm , the 100 clothing articles are displayed in the online store.
What do we recommend? As long as the articles can only be seen, use the button "Add to Favourites" and thus, all the articles you liked are saved in your account to Favourites and after the button "Add to cart" appears finding them will be easier for you. We wish you shopping with satisfaction!
Can I pay online?
The products on this website are marketed by means of the online pay service offered by PayU.
S.C.StarShinerS S.R.L and PayU guarantees the security of computer systems. Read "
StarShinerS Privacy policy
to find out more information.
 In case of “3-D Secure” system applied by PayU to pay with Visa or MasterCard, no information connected to your card is stocked or transferred on our servers or on PayU servers, these being introduced directly in Visa or MasterCard systems, depending on each situation.
In addition to that, if your card has been produced by a “3-D Secure” certified bank, the authorization of the transaction is only made after your approval in the system by introducing a secret code/ password known by you only, similar to the PIN code of the ATM transactions. Read “Verified by Visa” and “SecureCode” for complete details connected to “3-D Secure” system.
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